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Tribe

CSUN 2011

I attended the following panel discussion at the 26th annual International Technology and Persons With Disabilities Conference, at 3:10 PM, Thursday, March 17, 2011:

Do We Need to Change the Web Accessibility Game Plan?

This panel was a discussion of current web accessibility efforts, whether they were effective or not, and how they could be improved, and was presented by:

Jennison Asuncion, @Jennison
John Foliot, @JohnFoliot
Jared Smith, @jared_w_smith
Sandi Wassmer, @SandiWassmer

The word “tribe” was used to describe the people working in accessibility around the world. That wasn’t the first time, but during that discussion I think we really owned it. We were the tribe. And the tribe wasn’t satisfied with the current mode we were in. We noticed that we gathered together almost exclusively at accessibility conferences and talked accessibility with each other. Preaching to the choir wasn’t working. We had to branch out.

Branching Out

Presaging this group revelation was Glenda Watson Hyatt’s @GlendaWH glorious standing ovation at SXSW a few days before for her presentation “Is Your Site POUR?” Those who were there say it was a life-changing experience. Branching out was already working for the tribe. Many more of us have branched out since.

This year I started a Meetup here in Silicon Beach, the Los Angeles Accessibility and Inclusive Design Group modeled after Lisa Herrod’s group in Sydney and Jennison Asuncion and George Zamfir’s Toronto groups. I also started Cities.

No Matter What

The tribe sticks together. 24 hours ago I saw a Tweet by Sarah Bourne ‏@sarahebourne “When the phone rings at this hour, it’s not good. My mom died.” Within minutes she was getting messages of sympathy from tribe members. Lots of them. When a tribe member is in trouble we gather together.

And when a tribe member makes good, we make a big deal of it. When I retired from CSUN earlier this year I was inundated with good wishes. Earlier today @Jennison Tweeted: “I am honoured and humbled to have been recognized today with a Queen Elizabeth II Diamond Jubilee Medal.” I think Jennison is still getting congratulatory Tweets.

CRPD

Also in the last 24 hours as we led up to the US Senate vote on the UN Convention on the Rights with Persons of Disabilities there were many posts and Tweets from tribe members. I don’t know if Bill Shackleton ‏@CRPDisabilities counts himself a tribe member, but I think he should. His tireless work live-Tweeting debate, making resources available, urging us all on, is remarkable. This type of giving, without reservation, and without personal gain is the epitome of what being an accessibility tribe member is all about. Three cheers to the tribe!

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Aging Personas

In the early 1990s I was a computer trainer at a continuing education school in Ithaca, New York. A Smith Corona typewriter factory was in the process of closing and laying off over 700 workers. The adult education unit I worked for committed to retrain some of the displaced workers. I taught the classes. Most of the participants were older workers. One of them was 62. I’ll never forget her.

Remember to Breathe

The first two days were rough for her. We started out in a Mac lab, and she couldn’t do much of anything. Remember to breathe, I would say to her. I could get her to use Mavis Beacon Teaches Typing because she could type, but she couldn’t manage the program. During her intake interview she told us she had recently lost her husband who did everything for her including balancing the checking account. I decided that this might be the gateway to computing for her, I would teach her a very basic spreadsheet.

Lotus 1-2-3

In the corner of that lab sat an IBM 8088 personal computer. I loaded a copy of Lotus 1-2-3 and sat down with my student. I showed her how to input some numbers and add them up. I showed her the magic that happened when I changed one of the numbers and the total changed. She looked bewildered.

Enter. Now?

I had her sit at the keyboard and helped her perform the steps hand-over-hand. The insertion point was blinking, we were moving through the cells, we completed the formula, and then I told her to press the enter key. Here is how it went:

The enter key?
Yes, the enter key.
Which one is that?
(Me: pointing) this one.
That one?
(Me: pointing) yes, that one.
This one here? (now she was pointing to the enter key.)
Yes, very good, that one there.
You want me to press enter.
Yes, press enter.
This one?
That one.
And you want me to press it?
Yes.
Now?
Yes.
(Her: pointing) that one?
Yes, that one.
How come it doesn’t say enter?

She had me there. On an 8088 keyboard the enter/return key does not say enter. It has a down and left pointing arrow (↲) to represent the carriage return on a typewriter. I used a sharpie to write ENTER on the key.

That is the enter key.
This one?
That one.
And you want me to press it now?
Now.

Managing To Breathe

She finally did press it, but she held it. The result toggled back and forth. Fast. She kept holding the enter key, the result kept toggling. I suggested that she let go. It took some effort, but she finally did take her finger off the enter key. We both finally managed to breathe. She didn’t come back after the fourth day. We followed up, but she was firm, it was not something for her. That woman is one of the personas that I keep in mind when doing a project.

Aging Personas

According to Pew Charitable Trusts research, as of 2012, 53% of U.S. adults age 65 and older use the internet or email, 34% use social media, 69% own a mobile phone. According to U.S. Census data the number of people 65 and older is now over 40 million and projected to rise to 72 million in 2030. Are you using personas that cover this vast market? Please join me in conversation about this @AccessibleJoe.